Complaints

We are committed to delivering the highest standard of service, but if you feel that we have not met your expectations, here is how you can let us know:

Phone: Speak to your Relationship Manager explaining the reason and nature of the complaint.

Email: complaints@alpha-bank.co.uk

Post: Alpha Bank London Limited, Capital House, 85 King William Street, London EC4N 7BL

Once your complaint is received, we will write to you within five business days of its receipt. While we always aim to fix issues swiftly, some investigations may take up to 8 weeks. We will, of course, keep you updated as we progress and will write to you again no later than 8 weeks from the date of your complaint.


At Alpha Bank, we are committed to delivering the highest standard of service, and it is always disappointing when that standard is not met. You can reach out to the Financial Ombudsman Service if you feel we have not resolved your concerns satisfactorily.
 

More Personal Banking articles